We do not collect any health information or other PHI through our website contact forms or analytics tools. We only collect limited non-PHI information necessary to respond to inquiries and improve our website.

1.1 Information You Voluntarily Provide

You may choose to provide:

Your name
Email address
Phone number
Basic inquiry details (e.g., “I’m looking for treatment information”)

Important:

Please do not submit detailed medical history, insurance numbers, Social Security numbers, or sensitive health information through website forms, emails, or chat.
Any health information shared after you become a patient is protected under HIPAA and covered by our official Notice of Privacy Practices, not this website privacy policy.

1.2 Automatically Collected Website Data (Non-PHI)

When you visit our site, we may collect limited technical data, such as:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the site

We use this data only to monitor site performance and security—not to identify individuals or collect PHI.

1.3 Cookies and Analytics

We use Google Analytics in a HIPAA-compliant configuration to collect anonymized usage data about how visitors interact with the website.

No PHI is transmitted to Google Analytics.
We use this information strictly to understand general site traffic and improve website performance.
You may opt out of analytics tracking by adjusting your browser settings or using Google’s opt-out tools.

We do not use tracking cookies or third-party advertising pixels that collect or share sensitive health information.

2. How We Use Your Information

We use the information collected via the website only to:

Respond to general inquiries or appointment requests
Provide information about our services
Improve our website functionality and security
Comply with applicable laws and regulations

We do not use website information for behavioral advertising, profiling, or data brokering.

3. How We Share Information

3.1 What We Do Not Share

We do not sell, rent, or trade your personal information.
We do not disclose contact information or mobile opt-ins to third parties or affiliates.
We do not share PHI through the website.

3.2 When Information May Be Shared

Limited information may be shared only:

With vendors who support website hosting, analytics, or communications—under strict confidentiality agreements and Business Associate Agreements (BAAs) when required by HIPAA.
To comply with law (e.g., legal process, court orders).
To protect the security or integrity of our systems.
In de-identified or aggregated form that cannot identify you.

4. SMS / Mobile Communications

If you opt in to receive SMS or text message communications:

We will store your mobile number and opt-in status securely. If you opt-in, you consent to receive SMS messages regarding appointments or answers to your questions that you send us via SMS.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
You can opt out at any time by replying STOP or contacting us directly.
Message & data rates may apply
Messaging frequency may vary

We do not send marketing messages via SMS.

5. Data Security

We maintain administrative, physical, and technical safeguards designed to protect any personal information we collect through the website.

For PHI collected in the course of treatment, more stringent HIPAA security protections apply as described in our HIPAA Notice of Privacy Practices.

While we strive to protect your information, no system can guarantee absolute security. Information transmitted over the internet is done at your own risk.

6. Data Retention

We retain website inquiry information only for as long as necessary to:

Respond to inquiries
Maintain business records as required by law
Ensure security and website integrity

We do not retain PHI through the website.

7. Your Rights

As an individual, you have the right to:

Access and correction of personal information submitted through website forms
Opt out of analytics tracking and SMS communications
For patients: additional rights regarding your PHI are outlined in our HIPAA Notice of Privacy Practices, including rights to access, amend, and request restrictions on PHI disclosures.

Requests related to your rights can be submitted to us at the contact information below.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a minor, we will delete it promptly.

9. Third-Party Links

Our website may include links to external websites or resources we do not control. We are not responsible for the content or privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last Updated” date. Your continued use of the website after changes constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions about this Privacy Policy, your rights, or HIPAA protections, please contact:

Skypoint Recovery LLC
1815 W Market St, Akron, OH 44313
(330) 993-4649

For HIPAA-related questions or to exercise your HIPAA rights as a patient, please request our Notice of Privacy Practices or contact our Privacy Officer at the number above.